Communication Policy
Last updated: Dec, 01, 2025
**Our business communicates with customers through phone, email, and SMS to provide important updates related to appointments, service reminders, and customer support. This page explains how we collect and use your contact information and how you can manage your communication preferences._
1. How We Collect Your Information
When you contact us or when we speak with you by phone, you may provide your:
- Name
- Phone number
- Email address
- Appointment details
Most appointments are scheduled by phone, so a team member collects this information verbally during the call.
2. SMS Consent During Phone Calls (Verbal Opt-In)
Because we book appointments by phone, we request verbal permission to send SMS updates.
During the call, our team member will ask:
“Would you like us to send you a text message with your appointment details and reminders? Do we have your permission to send SMS messages related to your appointment?”
If you say yes, that verbal agreement is recorded in our system, including:
- Date and time
- Phone number
- Staff member who collected verbal consent
- Purpose of SMS messages (appointment updates)
This consent applies only to transactional messages, such as:
- Appointment confirmations
- Appointment reminders
- Rescheduling notices
- Service notifications
- Follow-up instructions
3. Marketing Texts Require Written Opt-In
We do not send promotional or marketing messages by SMS unless you provide written consent through:
- an online form,
- a keyword opt-in,
- or a signed agreement.
4. How to Opt Out
You may opt out of SMS communications at any time by replying:
STOP
Your number will immediately be added to our internal Do Not Text list.
5. How We Use Your Information
We use your phone number and contact details only to:
- manage appointments
- send reminders
- provide service updates
- communicate with you about your inquiries
We do not share or sell your contact information.
6. Contact Us
If you have questions about this communication policy or wish to update your preferences, you may contact us at:
Email: info@review-doctor.com